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Terms of stay

P&J Apartamenty s.c. Przemysław Więcek, Michał Więcek · version of 31 May 2024

This is a convenience translation of the Polish Terms. In the event of any discrepancy, the Polish version prevails.

Download the Polish original (PDF)

The P&J Apartamenty team greatly appreciates your cooperation in observing these Terms, whose provisions are intended to ensure a peaceful and safe stay for all Guests.

§1

  1. These Terms of Stay (the “Terms”) govern the rules for renting residential premises (the “Apartments”) between P&J Apartamenty s.c. Przemysław Więcek, Michał Więcek (the “Landlord”) and its customers (the “Guests”).
  2. The Landlord runs its business at the premises at ul. Floriańska 39 in Kraków (the “Office”).

§2

  1. The Apartments are rented for residential purposes only.
  2. Unless otherwise agreed by the Landlord and the Guest, the Apartments are rented by the day.
  3. If the Guest does not specify the length of stay when renting an Apartment, the Apartment is deemed rented for one day.
  4. On check-in the Guest receives 1 set of keys to each rented Apartment. For each additional set of keys the Landlord may charge a deposit of PLN 200, refundable when the additional set is returned to the Office.
  5. Each loss of a set of keys is subject to a penalty of PLN 500.
  6. Unless otherwise agreed, the Guest returns the key to the Office after the stay. If the keys are not returned to the Office, the Landlord may deduct the costs from the deposit or from the credit card details the Guest may be asked for on check-in.
  7. The rental day begins at 3:00 pm on the day the agreement starts and ends at 11:00 am on the last day of the rental. If the rental period is exceeded, the Landlord may charge for another rental day.
  8. A Guest who wishes to extend the stay beyond the period stated on check-in should notify the Office in person or by phone by 11:00 am on the day the rental period ends.
  9. The Landlord will accommodate requests to extend the stay depending on the availability of the Apartment.

§3

  1. Each Guest staying in an Apartment may be asked for identification on check-in.
  2. On check-in the Guest signs a registration card, stating the number of the identity document used, thereby confirming that they have read and accept these Terms.
  3. A Guest checking in to an Apartment represents the co-tenants and is jointly and severally liable with them.

§4

  1. The fee for the stay is collected in advance, when the Guest receives the keys to the Apartment, and is non-refundable.
  2. The Landlord may require the Guest to pay a deposit or provide a credit card number to secure payment. The deposit will be returned to the Guest when they leave the Apartment, once it is established that they have fulfilled all obligations towards the Landlord and the Apartment. The Landlord may deduct all claims and amounts due from the deposit.

§5

  1. The Guest may not hand the Apartment over to other persons, even if the period for which they paid the fee has not expired.
  2. Persons not registered in the Apartments may stay in them from 7:00 am to 10:00 pm.
  3. The Landlord may refuse to accept a Guest who during a previous stay significantly breached the Terms, causing damage to hotel property or to Guests, or injury to Guests, staff or other persons in the Apartments, or otherwise disturbed the peaceful stay of Guests or the operation of the Apartments.
  4. The Landlord may refuse to accept a Guest who on check-in raises doubts as to their sobriety or generally accepted norms of behaviour in public spaces.

§6

  1. The Apartments provide services in line with their category and standard. In the event of any reservations about the quality of services, the Guest is asked to report them to the Office as soon as possible so that the Landlord can take action.
  2. The Landlord is obliged to ensure: conditions for the Guest’s full and unrestricted rest; safety during the stay, including the confidentiality of personal data; professional and courteous service in all services provided; cleaning of the Apartment and necessary repairs of equipment during the Guest’s absence, and in their presence only if they so request; technically sound service — if faults occur that cannot be remedied, the Landlord will make every effort to offer, where possible, another Apartment or otherwise mitigate the inconvenience.
  3. Quiet hours apply in the Apartments from 10:00 pm to 7:00 am the following day. The conduct of Guests and persons using the services of the Apartments should not disturb the peaceful stay of other Guests. The Landlord may refuse to continue providing services to a person who breaches this rule.

§7

  1. The Landlord has the right to cancel a reservation up to 7 days before the start of the Guests’ stay without giving a reason. The reservation fee is a fee for making the reservation and is non-refundable.
  2. The Landlord has the right to terminate the agreement without notice if the residential premises have become unusable for reasons beyond the Landlord’s control.
  3. If the premises cannot be used, the Guest is entitled to another premises offered by the Landlord of the same or higher standard.
  4. If it is impossible to offer such premises, the Guest is entitled only to a refund of the rent paid, in the amount of the daily rate for each day on which the premises could not be used.

§8

  1. At the Guest’s request, the Apartments provide the following services free of charge: information related to the stay and travel; luggage storage — the Apartments may refuse to accept luggage for storage outside the dates of the Guest’s stay, and items that do not have the characteristics of personal luggage.
  2. The Landlord is not liable for the loss of or damage to items brought in by persons using its services, unless the parties have agreed otherwise.
  3. The Landlord is not liable for personal belongings left in the Apartments after the Guest’s departure.

§9

  1. The Guest undertakes to take care of the condition of the premises.
  2. The Guest of the Apartments bears financial liability for any damage to or destruction of furnishings and technical equipment caused by their fault or the fault of persons visiting them.
  3. The Guest should report any defects of the premises to the Landlord immediately after they occur.
  4. In the event of damage to the premises or their equipment, the Guest undertakes to renovate the premises or repair the equipment, or to reimburse the costs of renovation or repair. For the period in which the premises cannot be used as a result of the damage, the Guest shall pay without objection a contractual penalty equal to the daily rental rate under the agreement for each day on which the Landlord cannot use the premises.
  5. A strict no-smoking policy applies in the premises. A breach of the ban is subject to a penalty of PLN 1,000.
  6. For fire safety reasons it is forbidden to use immersion heaters, electric irons and other devices that are not part of the Apartment’s equipment in the Apartments.

§10

  1. Disputes arising from the performance of the agreement, as well as those remaining in any connection with the agreement, shall be resolved by the court competent for the Landlord’s registered office.
  2. Matters not regulated in these Terms are governed by the provisions of the Civil Code and applicable law.

We wish you a pleasant and peaceful stay in our apartments.
The P&J Apartamenty s.c. Przemysław Więcek, Michał Więcek team